Answers, guides, and real humans whenever your device (or the app) needs a little help.
Pick a topic below or jump straight to our FAQs.
Track a repair, reschedule a pickup, or raise a dispute with your service center.
Pickup issues, missing recycling certificates, or questions about accepted items.
Balance not updating, or questions about tiers? We'll sort your Releck Coins out.
Go to releck.com/repair, tell us your device and issue, then choose doorstep repair or center drop-off. For doorstep repair we automatically match you with a nearby verified technician; for drop-off, you pick a repair center near your PIN code yourself. Sign in to submit. No payment is required at booking.
Every request has a live status page under My Releck, showing each stage from request received through technician assignment, diagnosis, repair, and completion. You'll also get email updates at key steps.
Releck Intelli runs structured verification checks before and after eligible repairs, recording whether the outcome passed, was inconclusive, or needs review, so a repair is confirmed working before it's handed back to you.
Repair centers and technicians go through a review process before joining Releck, including business details and technician skill checks. Technicians are approved individually before they can accept jobs.
Go to releck.com/recycle, tell us your device and its condition, then choose a scheduled pickup or drop-off at a partner center, whichever suits you. Sign in to submit your request.
Yes. Once your device is processed, a data-erasure certificate (for storage devices) and a recycling receipt are added to your account and visible on your request's status page.
Mobile phones, tablets, laptops, desktop computers, monitors, TVs, headphones and other audio devices, smartwatches, and batteries or power backups. Don't see your device listed? Choose "Other" when booking and we'll take a look.
We strongly recommend performing a factory reset before handover. For phones, laptops, and drives, we can arrange a professional data-wipe with a certificate on request.
Large white goods (refrigerators, washing machines, air-conditioners) and CRT televisions aren't supported at launch. We'll expand categories as our recycling network grows.
Pickup is being rolled out city by city. Enter your PIN code at releck.com/recycle to see whether free pickup or drop-off is available for you.
You earn Coins automatically on eligible completed repairs, recycling collections, and successful referrals. Your balance and tier are visible anytime under Releck Coins in My Releck.
Redeeming Coins at checkout isn't available yet. For now, Releck Coins track your balance and tier as you earn them. We'll announce it here as soon as redemption opens up.
Nope. Your Releck Coins never expire. Earn them whenever; you'll be able to use them as soon as redemption is live.
Releck accounts sign in with email and password, not OTP. If your password isn't working, use "Forgot password?" on the sign-in page to reset it. If you're waiting on an email verification code instead, check your spam folder or tap "Send a new code" on the verification screen; codes expire after a short window.
From My Releck, open Account settings and select Delete account. Deletion takes effect immediately and signs you out.
Send us the details and we'll get back to you within 24 hours.
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Get partner-specific help, onboarding guides, and dashboard support in the partner help center.
